Cancellation insurance

COVID-19 Guarantee

Can’t make your stay because of Covid-19?

If your stay poses a problem due to a positive PCR test, hospitalisation, contact with cases or any other proven cause of Covid-19, our cancellation insurance includes a Covid-19 guarantee covering multiple cases for your cancellations!

Depending on your conditions*, you can therefore obtain a refund for your stay.

*To find out more about the conditions for cancelling your stay due to Covid-19, please consult the cancellation insurance contract and its COVID-19 extension: it’s simple, quick and comprehensive!

Cancellation of stay

Vous ou une personne vous accompagnant ne peut pas effectuer le séjour.

You or a person accompanying you cannot make the stay. You can, under certain conditions, * obtain the refund of the sums paid * deduction made of a franchise *.

* To know more about the conditions of cancellation of stay (the details of the guarantees, the franchises, the sums refunded, the reasons of cancellation taken into account, the amounts of intervention, the delays of declaration …) please consult the Cancellation insurance contract.

Late arrival

You cannot arrive early in your stay.

You can, under certain conditions, * obtain the repayment pro rata temporis of the unused period due to late possession of more than 24 hours of the accommodation object of the lease.

* To know more about the conditions of late arrival (the details of the guarantees, the franchises, the sums refunded, the reasons of cancellation taken into account, the amounts of intervention, the delays of declaration …) please consult the Cancellation insurance contract.

Interruption of stay

You are obliged to interrupt your stay.

You can, under certain conditions * get a refund of the hotel services not consumed.

*To know more about the conditions of interruption of stay (the details of the guarantees, the franchises, the sums refunded, the reasons of cancellation taken into account, the amounts of intervention, and the delays of declaration …) consult the Cancellation insurance contract.

Replacement vehicle

If your vehicle is immobilized following a breakdown, a material accident, or a theft during your stay. You can, under certain conditions * get a replacement vehicle.

* To know more about the conditions of a replacement vehicle (the details of the guarantees, the franchises, the sums refunded, the reasons of cancellation taken into account, the amounts of intervention, the delays of declaration …) please consult the contract.